After technical glitches disrupted the Floyd Mayweather Jr.-Conor McGregor boxing match live-stream on Saturday, Showtime Networks says it will provide refunds to affected customers if it is able to determine they were unable to watch the pay-per-view event.
“We have received very limited number of complaints overall,” said Chris DeBlasio, senior VP of communications for Showtime Sports. “We are reviewing all of them carefully and will respond to them accordingly.”
Showtime will issue a $99.99 refund for customers who purchased the PPV access in HD through Showtime’s own direct-to-consumer services. If customers bought the PPV event through another distributor, such as UFC’s Fight Pass or through a cable or satellite TV operator, those consumers must request a refund directly from that provider.